With all plans, you will get the same basic equipment package that includes a touchscreen control panel, three door/window sensors, a motion sensor, a yard sign and three window decals. These items are leased, so you won’t actually own them. If you cancel your plan with Protection One, the company will require you to return them.
Protection One requires a long-term contract of three years (or two years if you’re in California). If you need to cancel your plan within these three years, you’ll have to pay a cancellation fee equal to the total amount of money you would owe for the remaining months left in your contract.
Protection One also has a limited warranty. It covers any equipment it installs for 90 days. That means the company will repair or replace any defective part or equipment, free of charge, for the first 90 days after the system is installed. But after that initial period, those repairs or replacement services are the customer’s responsibility.
In addition to their limited warranty, the company offers what they call a SafetyNet Warranty—something other home security companies don’t typically offer. The SafetyNet Warranty will cover up to $1,000 in losses in the event that your house is burglarized. This can extend to fire, smoke, flood and freeze damage if you have Protection One’s environmental sensors installed.
Customers may also set up a medical alert system with Protection One, which is especially nice for concerned seniors who want to ensure their safety at home. The medical alert device will connect you to the Protection One monitoring center with the press of a button.